Coral Reef Communications Services

Coral Reef Sign Up Form

To submit a customer support request or trouble ticket, please click here.

Contact Information

Name: *

Please indicate if you're the condo owner or renter: *

Owner

Renter

Unit Number(s): *

For multiple unit numbers use a comma to separate.

Email Address: *

Primary Phone: *

Custom WiFi Network & Password

Coral Reef Owners, if you currently have a custom WiFi network name (SSID) and password, please provide those details below. To ensure your WiFi-connected devices (doorbells, thermostats, SONOS, cameras, etc.) seamlessly transition to the new IPacket WiFi system, we need to add your existing WiFi names/passwords to the IPacket database.

IPacket Engineers will input your current custom WiFi network name and password details into our system controller so when the old WiFi network is removed your devices will seamlessly connect and work on new IPacket WiFi network.

When inputting your WiFi network name and password, please provide the names exactly as they appear, including numbers, spaces, upper/lower case, etc.

There is no additional charge to input this information into our system. We are asking for this information in an effort to make the upgrade as smooth and user-friendly as possible.

Additionally, the new IPacket WiFi service will continue to broadcast the existing Coral Reef guest network “CRGuest” and owner network “CROwners”.

Should you have any questions please contact IPacket Support at support@ipacketnet.com or 877-912-1550.

Custom WiFi Network Name

Custom WiFi Network Password

Internet Upgrade Options

Wired Ethernet Connection - $150 one time fee, or $10/month. See below for service details.

Add 2nd Access Point - $150 one time fee, price includes equipment, installation and programming (customer owns AP, no monthly recurring charges)

Replace Lost or Stolen Access Point - $150 one time fee, price includes equipment, installation and programming.

If short-term renter, indicate upgrade start and end dates in Additional Comments section below. Three month minimum required; $30 activation fee waived with an annual commitment.

Wired Ethernet Connection Details: IPacket will activate one wired ethernet internet connection inside the unit where the ethernet port is currently located. A 2-Port PoE switch will be installed and connected to your IPacket Access Point. The PoE switch will be property of the customer and comes with a 1-year hardware warranty. The fee for this service is a one time $150 charge, or $10/month.

If you would like the location of the terminated ethernet port to be moved, this will require a survey and incur a labor charge of $98/hour.

Wi-Fi Service Features:

500Mbps symmetrical upload and download base WiFi speed
Dedicated in-room WiFi service, plus common area WiFi access
WiFi service optimized for streaming, gaming, social media and web browsing
Unlimited number of devices and no data caps
24/7 US-based customer support available to Owners and Guests/Renters. Contact customer support at 877-912-1550
No hidden taxes or fees, billing is done quarterly basis for add-on voice and WiFi services

Voice Services

Yearly Agreement Voice Plans

$19.99/month - Unlimited local calling *

$27.99/month - Unlimited local & long distance (US + Canada) *

*Plan requires a 12-month commitment.

Month-to-Month Voice Plans

$26.99/month - Unlimited local calling

$34.99/month - Unlimited local & long distance (US + Canada)

Phone Number Options

Keep my existing phone number **

Receive a new phone number

Voice Service Features:

Voicemail with remote access/delivery
Toll block to prevent billable calls
Free business 411 directory assistance
Caller ID & call waiting with caller ID
Enhanced emergency 911 compliant - actual room number registered in emergency responder system
No additional charges/ fees to keep your existing number or to receive a new number

**If you opt to keep your existing number, you must download, complete and submit the Letter of Agency Release Form along with a recent copy of your phone bill.

Additional Comments

IPacket Service Details:

For order, billing and scheduling questions, contact IPacket at: 1-850-588-1112
Billing is done on a quarterly basis. An invoice will be delivered via email to the email address submitted in the Billing Information section above.
To enroll in automatic bill payment, please complete and submit the Auto-Draft Authorization Form, OR, the Credit Card Authorization Form.
Simple, flat rate bill: 1) Monthly phone and/or internet price 2) Mandatory Florida 13.62% communications tax (no additional taxes/fees for equipment, usage, service, etc. will be added to your bill).
Enhanced emergency 911 compliant - actual room number registered in emergency responder system
New Voice lines are installed on the second Wednesday of every month.
Term of agreement for Voice and/or Internet service is 12 months (unless a month-to-month plan is selected). Early termination fees may apply for early contract cancellations.
Click here to view the IPacket Services & Acceptable Use Contract.

Agree to Terms & Conditions *

By checking this box I agree to the terms and conditions of this Voice and/or Internet contract.

If you are human, leave this field blank.