Harbourgate Services Sign Up

To submit a customer support request / trouble ticket, please click here.

Billing Information

Name: *

Please indicate if you're the condo owner or renter: *

Owner

Renter

Unit Number(s) to Install Service *

For multiple unit numbers use a comma to separate.

Address: *

City: *

State: *

Zip: *

Primary Phone: *

Email Address: *

Service updates and invoices (if applicable) are sent to the email provided above.

WiFi Services

Custom Owner WiFi Network Name & Password

Condo Owners, if you would like to setup a custom, password protected WiFi network for your unit, please enter the WiFi network name and password below. Network names can be a maximum of 20 characters; letters and numbers only, no special characters. Passwords must be a minimum of 8 characters; letters and numbers only, no special characters. Custom WiFi network name and password service is only available to condo owners.

The standard/guest WiFi network name for each unit is "HGM-###". For custom owner WiFi networks, we recommend creating a name that will differentiate between the two network options. For example, "Owner-CAM-101".

For security reasons, IPacket cannot give out custom WiFi network names or passwords to guests or renters.

There is no charge to add or modify a WiFi network name.

Custom WiFi Network Name

Network names can be a maximum of 20 characters; letters and numbers only, no special characters.

Custom WiFi Network Password

Passwords must be a minimum of 8 characters; letters and numbers only, no special characters.

WiFi Network Name Broadcasting

Replace the standard WiFi username/password with my custom network (i.e. only the custom WiFi network will broadcast)

Add the custom network and also keep the standard network (i.e. 2 WiFi networks will broadcast - the custom and standard networks)

Contact me to discuss broadcasting my WiFi network(s) on the 2.4 or 5GHz frequency

Additional WiFi Options

Wired Ethernet Connection - $150 one time fee, or $10/month for 15 months. See below for service details.

Option Replace Lost or Stolen Access Point - $150 one time fee, price includes equipment, installation and programming.

Wired Ethernet Connection Details: IPacket will activate one wired ethernet internet connection inside the unit where the ethernet port is currently located. A 2-Port PoE switch will be installed and connected to your IPacket Access Point. The PoE switch will be property of the customer and comes with a 1-year hardware warranty. The fee for this service is a one time $150 charge, or $10/month.

If you would like the location of the terminated ethernet port to be moved, this will require a survey and incur a labor charge of $98/hour.

Wi-Fi Service Features:

Symmetrical upload and download base WiFi speed
Dedicated in-room WiFi service, plus common area WiFi access
WiFi service optimized for streaming, gaming, social media and web browsing
Unlimited number of devices and no data caps
24/7 US-based customer support available to Owners and Guests/Renters. Contact customer support at 877-912-1550
No hidden taxes or fees, billing is done quarterly basis for add-on voice and WiFi services

Additional Comments

IPacket Service Details:

For order, billing and scheduling questions, contact IPacket at: 1-850-588-1112
Billing is done on a quarterly basis. An invoice will be delivered via email to the email address submitted in the Billing Information section above.
To enroll in automatic bill payment, please complete and submit the Auto-Draft Authorization Form, OR, the Credit Card Authorization Form.
Term of agreement for Voice and/or Internet service is 12 months (unless a month-to-month plan is selected). Early termination fees may apply for early contract cancellations.
Click here to view the IPacket Services & Acceptable Use Contract.

Agree to Terms & Conditions *

By checking this box I agree to the terms and conditions of this Voice and/or Internet contract.

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